About NM Protect
Your Trusted Partner in Protecting Vulnerable People
NM Protect delivers advanced solutions designed to safeguard vulnerable individuals, supporting police and partner agencies in protecting those at risk.
Our innovative systems provide protection by integrating advanced technology with comprehensive monitoring capabilities, ensuring that vulnerable people and property are safeguarded around the clock.
At NM Protect, integrity is at our core. We pride ourselves on a legacy of ethical business practices, transparency, and sustainability, cultivating long-term partnerships built on trust and reliability. Our clients and partners know they can depend on us for our strict confidentiality, and our reliable and courteous service, ensuring the personalised attention they have come to expect.
Driven by a commitment to excellence, we continually invest in the latest technologies to deliver robust, integrated solutions. When you partner with NM Protect, you're choosing unmatched expertise, superior service, and a relentless focus on safeguarding what matters most.
For over 25 years, we have worked alongside UK Police Forces to protect vulnerable people. Appointed in 2000 under a National Framework, we’ve led the way in providing and managing temporary alarm systems—designed, installed, and monitored by our own team. Our commitment to safety and innovation, including the introduction of evidential audio alarm, has been central to supporting people at risk and earning the long-standing trust of police partners nationwide.
Incident Management Centres
Behind our 24/7 protection are strategically located monitoring centres, staffed by experienced professionals committed to safeguarding people in real time. Their expertise and dedication make our operations resilient, responsive, and reliable.
Our commitment to excellence is reflected in our outstanding performance metrics—over 97% of emergency alarms are handled within 10 seconds. This rapid response ensures that incidents are addressed without delay, providing critical support during emergencies. Our objective is to provide enhanced protection for the public whilst supporting police with superior technology, rapid response times, and the industry’s best standards for incident management.
We are proud to be ECHO connected.
Echo Connected Alarm Receiving Centres (ARCs) receive digital alarm signals in the event of an alarm activations. Once verified, they pass on the signal directly to Police Force Despatchers via the ECHO platform, effectively jumping the police call handler queue.
Police estimates indicate a saving of up to 4 minutes in response time, which could prove critical in an emergency situation.
Automated Alarm Transfer improves speed of emergency response by up to 4 minutes
ECHO industry partners include:
